How Long Until the Power Comes Back on

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​Electric Outage Center​​​

See a downed power line? Stay away and call 911 and 713-207-2222.

99.99%

of customers have electric power as of 6:20 AM

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​ ​ Storm Assessment & Restoration Updates

Our crews have restored power to 890,899 meters since #Harvey began, so now 99 percent of our customers have electricity. Be assured that we won't stop until power is back on for everyone. We're committed to keeping you safe and informed about our outage and restoration efforts.

What you need to know:

• IMPORTANT SAFETY NOTE: Please be alert for imposters posing as evacuation rescuers. Our employees will be accompanied by a first responder (fire or police). Our crews and contractors also wear uniforms and carry i.d. badges that they will show upon request. Call the Houston Police to report any suspicious activity.
• If you're still without power, please know that we're on it and Outage Tracker is a reliable source of details about them. Now, since crews are able to once again give more accurate restoration times, we'll be including that in the message you get when you hover over your service address.


• Natural gas service is functioning normally, but we always put Safety First. Beginning Sept. 2, our crews and contract crews are conducting natural gas safety meter inspections . Expect to see technicians in neighborhoods throughout our area walking through yards to get to natural gas meters.
• Here's one less thing to worry about. In Texas counties recently declared by the governor to be a disaster area, we're waiving deposits for new accounts through Sept. 30 for those relocating due to #Harvey. And also, in those impacted counties through Sept. 30, we're waiving natural gas disconnections for non-payment.
• Our gas technicians are conducting safety walk-through inspections.  Natural gas service is functioning normally, but we always put Safety First.
• Expect to see trucks and technicians walking through yards to get to the gas meters -If you are not home and problems are identified, we may need to disconnect your gas service until we can complete repairs
• If we do disconnect gas service, we will leave a tag with additional instructions on your front door
• These crews will be both CenterPoint Energy employees and contractors working on our behalf and all will have CenterPoint Energy identification. Safety is our top priority and we want to assure you that we will do everything we can as quickly as we can to ensure safe and reliable gas service.
• Please remember that water and electricity don't mix. Be especially mindful of downed lines that could be hidden in flood waters and debris and treat all downed lines as if they are energized or "live." Boats being used in high water can expose you to danger from power lines at their normal height. Be aware and stay away.
• Repairing fences? Replanting trees? Call 811 before any digging is started – it's the law. Striking buried utility lines can cause serious injury or death. Alert participating utility companies, such as electric, gas, cable and phone about planned digging so they can mark the appropriate location of their underground lines. Please be prepared for a longer than usual wait time during the next few weeks, and do not dig until the lines have been marked.
  

Download Storm Safety Tips​ ​​

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View Storm Center​​​​​​ for weather related updates.

Safety is our highest priority, so we continuously monitor weather conditions and our distribution network to prevent equipment failures, and to ensure the safe and reliable delivery of electricity and natural gas.

Electric Safety Tips​​​​​​​​

Contact with power lines is dangerous, and CenterPo​int Energy cares about your safety. These tips will help you work and play safely outdoors and indoors.

Remember, if you encounter downed power lines​​​, stay at least 10 feet away and report them to us.​

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Power Restoration

Before, during and after...Understand factors affecting reliability

• Systematic Power Restoration
• Strength of the electrical grid
• Intelligent-grid monitoring (identifying potential outages)
• Weather (storms and lightning)
• Trees/vegetation (affecting overhead lines)
• Damage from people/vehicles/animals
• Accuracy of peak-usage predictions
• Rerouting electricity when problems arise

CenterPoint Energy's control over each factor may vary greatly. For example, we have more control over how we build/strengthen our grid than the number of outages caused by severe storms and lightning. Learn more about power reliability and how electricty gets delivered to you.

View Video: Common Outage Questions

CenterPoint Energy's VP of Power Delivery Services and Manager of Distribution Control answer common questions following major outages.

View Video: Power Alert Service

How Long Until the Power Comes Back on

Source: https://www.centerpointenergy.com/en-us/residential/customer-service/electric-outage-center?sa=HO

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